At Pluginfyhub.com, we strive to provide high-quality digital products and excellent customer support. Before requesting a refund, we kindly ask that you allow us the opportunity to resolve any issues you may encounter. Please open a support ticket, and our team will respond within 24-72 hours. We aim to address your concerns as quickly as possible.
Nature of Digital Products
Digital products, such as software, are available for instant download after purchase. Unlike physical goods, these products cannot be “returned” or “trialed.” As a result, all sales are final, and refunds are generally not provided. However, we may consider refunds under specific circumstances, as outlined below.
When Refunds Are Granted
Refunds may be issued in the following cases:
- Non-Functional Product: The product you downloaded is completely unusable or contains the wrong file.
- Misleading Description: The product’s main description was fully inaccurate or misleading.
- No Download: You did not download any or many files from our website.
When Refunds Are Not Granted
Refunds will not be provided in the following situations:
- You simply change your mind or decide not to use the product.
- You purchased the product by mistake and already downloaded it.
- The product is incompatible with your WordPress setup, plugins, or server settings.
- The product does not function as you expected or desired.
- You encounter installation issues or break your website during installation.
- You refuse to provide our support team with access to investigate the issue.
- You did not receive technical support because you did not contact us.
- The product displays a message about requiring a license key or activation.
- The product was purchased by someone with access to your account (e.g., an employee).
Non-Refundable Items
The following items are strictly non-refundable:
- Pluginfyhub Membership Subscriptions: Our membership offers a complete set of products at a highly convenient price. You may cancel your subscription at any time, but refunds are not provided.
- Renewals: Renewal payments are non-refundable. You can easily cancel automatic renewals from your My Account page.
- Offers and Discounts: Promotional offers and discounts apply to future orders only and cannot be used to request refunds or partial refunds for existing purchases.
- Duplicate Refund Requests: Refunds will not be granted for the same product more than once.
Refund Exceptions
We reserve the right to refuse refunds in the following cases:
- You changed your mind about a product or subscription.
- The product was purchased by someone with access to your account.
- You are unable to install or configure the product.
- The product does not meet your specific expectations or requirements.
Important Notes
- Cancellation: You may cancel your account at any time, but no refunds will be issued for cancellations.
- Product Usage: If a refund is granted, you are no longer permitted to use the downloaded premium products.
- Diminished Value: If a product is updated but still damaged, we may offset the refund amount by the diminished value of the product.
- Processing Time: Refunds may take up to 14 days to reflect in your account.
How to Request a Refund
If you believe your situation qualifies for a refund, please contact our support team by opening a ticket. Provide detailed information about the issue, and we will review your request promptly.
We stand behind the quality of our products and are committed to helping you resolve any issues. Thank you for understanding our refund policy.